Universe Call Processing Voice Mail Administration features

 

! Please read all the way through before making any changes.

! Caution You Can Erase Your Voice Mail !

How to record system greetings.

Access your Voice Mail main greeting. 

Vodavi: Press your Voice Mail Button

Panasonic: press intercom and access number to voice mail then dial 9 & your ext.#

Mitel: Press Voice Mail soft key

From off property: Call your main phone number when Voice Mail answers dial 9 and your extension number.

You will be asked for your password.  Default password is 4321#

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When the Voice Mail answers in the main greeting dial 999 you will be prompted for your password the default Admin password is 456123#

Press 5 to record system greetings

There are 8 greetings in the voice mail.

1 Main default – This greeting is played whenever one of the other greetings has not been

    recorded.

2 Early Morning – This greeting plays from midnight to 8:00 am (or whenever your office is open).

3 Morning – This plays from when your office is open to Noon.

4 Afternoon – This plays from noon to when your office is closed (Default 5:00).

5 Evening – This plays from when your office is closed until midnight.

6 Weekend – This plays on Saturday & Sunday.

7 Holiday – This plays on the days that have been programmed in to your holiday schedule default

  Days := 1-1 / 7-4 / 12-25.

8 Override- This plays when it is manually turned on & off.

 

When listening to the greetings you can:

Press 1 to review the recording.

Press 3 to start recording / re record

Press 0 to quit and cancel changes

Press * to Exit and save new recordings.

 

How to turn on / off the override greeting

Access the Voice Mail administration see above

(Make sure you have recorded the override greeting first).

Dial 2 (program system schedule)

Dial 3 (Engage Override)

 

Dial *   *   * Voice Mail will say good by.

 

You can check the greeting by dialing 455 on Vodavi Systems or call your main phone number.

 

 How to reset a Mailboxes password.

Access the administration section of your Voice Mail.

Dial 3 to add, Delete, Change Mailboxes

Dial 3 to change mailbox

Dial mailbox number

Dial 8 to change mailbox password.